At Pop Smart Labubu, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help. Please read our policy carefully to understand your rights and how to proceed with returns and refunds.

Returns

• You may return most items within 30 days of receiving your order for a full refund or exchange.

• To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them.

• Customized or personalized products are not eligible for return unless they arrive damaged or defective.

How to Initiate a Return

• Contact our customer support team at support@popsmartlabubu.com with your order number and reason for return.

• We will provide you with instructions and a return authorization if your request is approved.

• Please do not send items back without prior authorization.

Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7-10 business days to the original payment method.

• Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).

Exchanges

• If you wish to exchange an item, please follow the return process and place a new order for the desired product.

• We do not cover the cost of return shipping for exchanges.

Damaged or Defective Items

• If your order arrives damaged or defective, please contact us immediately at support@popsmartlabubu.com with photos and details.

• We will arrange for a replacement or full refund promptly.

Non-Returnable Items

• Gift cards, downloadable products, and some health & personal care items are not eligible for return or refund.

Thank you for shopping with Pop Smart Labubu! We appreciate your trust and strive to ensure a smooth and fair return process.