At Pop Smart Labubu, we’re committed to delivering your Labubu products safely and promptly. Please read our shipping policy to understand how we handle your orders.

Order Processing

• Orders are typically processed within 1-3 business days after payment confirmation.

• During peak seasons or special promotions, processing times may take longer, but we’ll keep you informed.

Shipping Methods & Delivery Times

We offer reliable shipping options worldwide:

• Standard Shipping: Usually takes 5-10 business days, depending on your location.

• Expedited Shipping: Available for faster delivery in 2-5 business days (additional fees apply).

• International Shipping: Delivery times vary by country and customs clearance; expect 7-21 business days.

Please note that shipping times are estimates and may be affected by factors outside our control, such as customs delays or carrier disruptions.

Shipping Costs

• Shipping costs are calculated based on your order size, weight, and destination.

• Any applicable shipping fees will be displayed at checkout before you complete your purchase.

• We occasionally offer free shipping promotions—be sure to check our website for current deals!

Tracking Your Order

• Once your order ships, we’ll send you a confirmation email with a tracking number.

• Use this number to monitor your package’s progress until it arrives at your doorstep.

Customs, Duties & Taxes

• International customers are responsible for any customs duties, taxes, or import fees charged by their country.

• Please check your local regulations before ordering to avoid unexpected charges.

Lost or Damaged Items

• If your order is lost or arrives damaged, please contact us immediately at support@popsmartlabubu.com.

• We’ll work with the carrier and you to resolve the issue as quickly as possible.

Thank you for choosing Pop Smart Labubu! We appreciate your trust and look forward to delivering your Labubu treasures safely.