Phone: +1 779-600-5360

Faqs?

1. What is Labubu?

Answer: Labubu is a unique traditional product known for its quality and special benefits. It is often used for [specific uses depending on product type].

2. How do I know if my Labubu product is authentic?

Answer: Purchase from trusted sellers like Pop Smart Labubu, check packaging quality, look for certification seals, and verify product details with us.

3. What payment methods do you accept?

Answer: We accept major credit/debit cards, PayPal, and select region-specific payment options.

4. How long does shipping take?

Answer: Standard shipping usually takes 5-10 business days within the U.S., with expedited options available.

5. Do you ship internationally?

Answer: Yes, we ship worldwide. Delivery times vary based on destination and customs processing.

6. Can I track my order?

Answer: Yes! After your order ships, you’ll receive a tracking number via email.

7. What is your return policy?

Answer: You can return most items within 30 days in original condition for a refund or exchange. Some restrictions apply.

8. How do I initiate a return?

Answer: Contact support@popsmartlabubu.com with your order number and reason for return to get instructions.

9. Are there any products that cannot be returned?

Answer: Customized items, gift cards, and some personal care products are non-returnable unless defective.

10. What should I do if I receive a damaged or defective item?

Answer: Contact us immediately with photos, and we will arrange a replacement or refund.

11. Is it safe to shop on Pop Smart Labubu?

Answer: Absolutely. We use secure payment gateways and protect your personal data.

12. How do you handle my personal information?

Answer: We respect your privacy and only use your data as described in our Privacy Policy.

13. Can I change or cancel my order?

Answer: Orders can be modified or canceled within 24 hours of purchase by contacting customer support.

14. Do you offer discounts or promotions?

Answer: Yes, we regularly run promotions. Subscribe to our newsletter for updates.

15. How do I contact customer service?

Answer: Email us at support@popsmartlabubu.com or use the contact form on our website.

16. What should I do if my package is lost?

Answer: Contact us promptly so we can investigate with the carrier and assist you.

17. Are your products tested for quality?

Answer: Yes, all Labubu products go through strict quality control to ensure authenticity and safety.

18. Do you offer wholesale or bulk purchasing?

Answer: Yes, please contact us for wholesale inquiries and special pricing.

19. Can I gift Labubu products?

Answer: Absolutely! We offer gift wrapping and personalized messages upon request.

20. How do I store Labubu products?

Answer: Store in a cool, dry place away from direct sunlight for best freshness and longevity.

21. What if I have allergic reactions to a product?

Answer: Check product ingredient lists carefully. Contact your doctor if you have concerns and discontinue use if reactions occur.

22. Do you have a physical store?

Answer: Currently, we operate exclusively online to serve you better worldwide.

23. How do I create an account on your website?

Answer: Click “Sign Up” on the top right corner and follow the prompts to register.

24. Can I save my payment information for faster checkout?

Answer: Yes, with your permission, we securely store payment details for quicker future purchases.

25. What makes Pop Smart Labubu different from other sellers?

Answer: We guarantee authentic products, outstanding customer support, secure checkout, and fast shipping.

Worldwide shipping

On all orders

Easy 30 days returns

30 days money back guarantee

International Warranty

Offered in the country of usage

100% Secure Checkout

PayPal / MasterCard / Visa